Contact Us

Please get in touch with any questions you may have!

If you have a question regarding your order and have a tracking number, please try checking your email for an email from Route order tracking that shows exactly where your package is. We also have a handy Shipping Policy that may help to answer any questions you may have.

If you have any issues with your Rise, tracking your order, return/refund requests etc. don't hesitate to send us an email us at support@risenewyork.shop (please include your order number with your email for faster response).

Our support team will respond to all inquiries 24 hours a day, 7 days a week. 

All messages will receive a response within 24 hours. 

For all business inquiries or influencer opportunities, please email us at team@risenewyork.shop. Please do not email this email for issues with your order, email us at support@risenewyork.shop for tracking issues, refund/return requests, product issues etc.

Our phone number is (718) 550-8566, but you will get a faster response via email.