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FAQs

Frequently Asked Questions

How does it work?

Using revolutionary lab technology, we have harnessed the power of caffeine that has typically been in a cup of coffee or energy drink and put it into an easy to consume, portable Rise. With just a few puffs, you will begin to feel just as energized with none of the hassle, to start your day right or continue late into the night. 

Does it contain nicotine? Is it safe to use?

Our all natural formula contains absolutely no nicotine. Extensive studies have shown that there are no negative long term effects from ingesting caffeine in small quantities, unlike nicotine, which is both harmful and addictive. We recommend that you use the Rise for between 5-10 puffs per day, to give you the energy you need while not processing high levels of caffeine. 

What are the ingredients?

Propylene glycol , vegetable glycerin, white lemon oil extract, yellow lemon oil extract, maltol, menthol, guarana berry, cranberry extract, caffeine.

Will this give me popcorn lung?

Bronchiolitis obliterans, or popcorn lung, is caused by diacetyl, a chemical commonly found in e-vapes like Juul. Our products do not contain any diacetyl.

Why not just drink a cup of coffee?

Coffee is expensive and time consuming! It is also hard to keep with you at all times and can taste bad if kept out for too long. Rise on the other hand, is a delicious flavor that has the same effect of caffeine while also being something you can always keep in your pocket. We made Rise for those late nights and early mornings.

Does Rise expire?

While there is no hard expiration date, we recommend that you use your Rise within 12 months of purchase.

What is the recommended dosage?

Each Rise contains 300 puffs. We recommend that you use Rise for 5-10 puffs per day, depending on the energy level required.

Is there a minimum age requirement?

We recommend our customers to be 18+ as we do not want to encourage the hand to mouth habit that frequently forms from habitual usage. Minors are not allowed to use our site or purchase our products.

How much caffeine is in a Rise vs. a cup of coffee or Red Bull?  

A cup of coffee contains around 100mg of caffeine while an average 12oz energy drink contains ~90mg of caffeine. Rise contains 40mg of caffeine and lasts 300 puffs. However, as caffeine is dramatically more effective if inhaled, it takes just 5-10 puffs of a Rise to feel the same level of energy from a cup of coffee or Red Bull. And that’s without the ~30-40g of sugar in an average energy drink or 17g of sugar in a typical Starbucks latte.

What is your shipping policy? 

It takes us 1 business day to process the order and 3-4 days for USPS to ship the order to your house. We offer free returns on all orders with a 30 day money back guarantee if you happen to run into any issues with your Rise.

What happens if I run into any issues with my order?

Our team is available 24/7 365 to respond to all inquiries within 24 hours. Rest assured, we will make sure that we will solve your problem as quickly as possible. Contact us at support@risenewyork.shop with any issues (please include your order number in your email for a faster response).

For all business inquiries or influencer opportunities, please email us at team@risenewyork.shop.

What is Route Insurance?

Route Plus offers tracking services and shipping protection which extends insurance for online purchases that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery where Route traces the transportation. Route's licensed produced entity, procures the Policy from SEG Insurance LTD. Route, through SOS, may receive compensation for its services and for your participation in Route Plus.

What if my package takes longer than expected or is damaged?

If you have purchased Route insurance while making your order. We suggest that you file a claim with them to ensure that you are compensated accordingly. If not, feel free to reach out to us at support@risenewyork.shop!